Aligning sales and customer service: How and why
2021-11-17u2002·u2002Running different teams on different software when they deal with the same clients/customers is a nightmare. According to a study by 1E, U.S. organizations wasted $30 billion on unused software over the course of a four-year study.A unified CRM allows everyone to be on the same page of the customer's history so that sales can accurately upsell/market, and customer service can …
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